Chinese New Year 2011 Reminder
Ok, so today is the final day for you to get your orders in and choose delivery with COURIERS to be assured of delivery before China shuts down for the Chinese New Year holidays…
The Chinese New Year holiday is starting soon and in 3 days we will be celebrating the Rabbit year.
Chinavasion staff will be also heading back to their home towns during the public holiday and, while some selfless people are staying behind to help customers with their questions there won’t be anything shipped out from January 29th to February 9th.
During these 12 days customers with an after-sales issue email may have to wait until after the holiday to be offered a solution. We recommend all our customers that have an after-sales product question to first check the product manual and the troubleshooting page here.
If you’re worried about your orders or products please contact our Livechat team for support. Our dedicated chat team will be online 24/7 (w00t) during Spring Festival! On February the 10th Chinavasion, and more importantly the people at the courier companies will be coming back to work.
We are committed to help you as fast as we can and we appreciate your patience in that matter.
Chinavasion Chinese New Year Factfile
Orders Placed Before The Cut Off Point
All orders placed and paid for with Paypal by 6pm US Eastern time on 29th January, are guaranteed to be sent out before the holiday. If your order is amongst a rush or contains a product that goes out of stock due to high demand our team will contact you to make sure you understand what is happening.
Please note that orders placed at this time and paid for by bank transfer are not guaranteed to be sent out since bank transfers will typically take between 3 to 5 days to process.
Orders Placed After The Cut Off Point
Orders placed after the cut-off time will be checked and put into the processing queue, but not sent out until after the Chinese New Year holiday. Customers who wish to cancel and not wait can request this any time via live chat.
If you need to contact livechat please just click here.
Queued orders will begin to be sent out on 7th February (our staff are coming back to work early), on a first-ordered, first-served basis.
When Does CNY End?
The Chinese New Year holiday ends on 9th February, after which full staffing will be resumed.
How Long To Clear The Backlog?
Clearing the backlog will take a few days, so new orders from 9th-16th February may experience a couple of days of extra processing time despite it being after the holiday.
When Will Normal Service Be Resumed?
From working days beginning 16th February we expect to offer customers the normal level of service, i.e. your order will always be shipped out within one working day after you placed the order.
According to history, people born in the Year of the Rabbit are articulate, talented, and ambitious. They are virtuous, reserved, and have excellent taste. Rabbit people are admired, trusted, and are often financially lucky. They are fond of gossip but are tactful and generally kind.
Rabbit people seldom lose their temper. They are clever at business and being conscientious, never back out of a contract. They would make good gamblers for they have the uncanny gift of choosing the right thing. However, they seldom gamble, as they are conservative and wise.
If you’re a rabbit I wonder if this describes you?
One thing that might help you keep up to date with the items on our shelves is our brand new stock update feed.
By subscribing to this RSS (Really Simple Syndication) feed you will know exactly when we take things off our shelves and put them back on… We also give you some suggestions on products you might want to try as alternatives.
And, if you haven’t come across RSS before we have got a handy answer to the question What is RSS.
So, subscribe to our new RSS feed and, if you haven’t already, start stocking up on your top sellers. It will lead to a profitable and a stress-free start to 2011!