Friday FAQ’s, End Customers, Shipping Addressess And Site Upgrades

Author xlxmarketing 2.7.2010. | 16:50

Friday FAQ image

You may have noticed some changes at Chinavasion.

Not only is today the day we put the new engine in for the Chinavasion’s overhaul (you can keep up to date with the progress in the blog ) but we were also covered by none other than the very essential auctionbytes magazine.

You can read the full story at pr.auctionbytes.com/?id=788081&keys=ebay-ecommerce-reseller’.

In other ecommerce news John Lawson from Colder Ice talked to the CEO of Vendio about the purchase by Alibaba, while the CEO of Alibaba talked to Practical Ecommerce hear both interviews here ( 3rdpoblogs.com/colderice/2010/07/01/the-new-ceo-of-vendio-speaks-to-colderice-about-the-alibaba-acquisition/ )

But without further ado lets look at some of the more common questions we saw this week.

I shop on eBay and I think I bought something from somebody who buys things from you. I’ve got a problem with the product and they’re not talking to me. Can you help?

In short, there is not much we can do.

In the first instance, while Chinavasion is the industry leader at supplying wholesale electronics from China it is not the only one and not every reseller gets their item from us (even though our competitors have tendency of cutting corners where they can).

Secondly, our contractual agreement is with the person that paid us the money to have the item shipped (the reseller). As a result, legally we cannot work with you directly.

What we CAN do is get in contact with the reseller ourselves and suggest they get in contact with you, which is an action that we always do take.

We are sorry that you are in this situation and we hope you can contact your vendor regarding this issue.

I made a mistake with the shipping address can I change it?

This all depends on how quickly you can get the new address to us.

We are very proud of our fast turnaround for products, around 80% of all orders at Chinavasion were processed within 24 the last time we checked (read more about it at Dropship Faster With Chinavasion, Before, During And After The Chinese New Year).

This fast shipping times means that you are able to keep customers more content as they get their purchases faster but it does mean that there’s an even shorter ‘margin of error’ buffer than there was before.

If you contact us to tell us that the shipping address needs to change and we have already given the item to the shipping agent then there is very little that we can do.

As my grandmother and Alexander Graham Bell was fond of saying preparation is the key to success so double check your customers address before hitting ‘place the order’ and everything should be fine.

I hear that you are overhauling your website this weekend, can I still buy things from you in the next two days?

While our programmers not feel the same way everything should continue as normal as Michael Caine would say we’re like a duck Calm on the surface, but always paddling like the dickens underneath.

This means that you will be able to buy products, check your orders and do everything you used to with your Chinavasion account, with a few subtle improvements that we will be letting you know about in the next three to four days.

If you do see a problem please send an email to webmaster URL and keep up to date with the launch on the blog Breaking News: Chinavasion.com To Get An Overhaul

You’ve always got the latest gadgets. What products should I watch out for in the near future?

Solar backpacks are so last decade. But what about one with speakers?

CVRX-E96 in use

CVRX-E96 up close

Product Review


CVLS-DV20

Extreme Sports Camera – All Metal Hercules Edition [CVLS-DV20]

Have you ever been out on a ride/run/drive and seen/done something so incredible that nobody will believe you when you tell them about it? Thankfully those days are numbered with the Extreme Sports Camera – All Metal Hercules Edition.

  • Can I use this in my bedroom to record some extreme indoor sports?

    Yes you may. You will need to leave the lights in the bedroom since this camera does not have a IR function.

  • Does the camera film in color or black and white?

    The helmet camera records in color.

  • Does it record sound too?

    The helmet camera has a built-in microphone however this has a limited range.

  • When I play recorded footage on my PC or laptop, I can hear myself and the surrounding with noise… is there a way to lose that noise?

    It’s not really possible to lose the background noise because the microphone is always active. We think it’s important to capture all the action, including the noise!

  • I want to buy this camera but I don’t know what the video looks like, do you have sample footage of this camera?
    Yes we do, you can download raw footage of a test shot that we took by copying and pasting this link into your browser 4shared.com/dir/30856663/c4ffcf3d/Raw_Videos.html .

For a bigger list of questions visit the Chinavasion FAQ page or to ask your own question leave a comment to this blog (provided you don’t mind the whole world knowing about it).

We’ll answer them here and, if they’re good enough we may even re-publish them in a future Friday FAQ.

Author xlxmarketing 2.7.2010. | 16:50
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