Friday FAQ’s, The Return Process And Product Reviews

Author xlxmarketing 21.5.2010. | 19:59

Friday FAQ image

What a week it has been at Chinavasion.

We explored what sets our LED flashlights apart from others in the blog LED Flashlights Take Torches To Next Level and took a (somewhat belated) look at the hottest products for April.

We were also busy launching some interesting products, including the Resonance Speaker and iPod/iPhone Docking Station, High Capacity Solar Charger and Battery (20,000mAh) and Painting Cell Phone Jammer

Rosa Golijan from Gizmodo complained that while it was a good concept it was missing her favorite painting ( While we had to trim, the image a little to fit it into the 211mm x 170mm frame we thought she may approve:

Picture for Gizmodo copy

We also took a not to be missed look at GPS navigation. Seriously. for some great information and some essential free GPS sites and software this guide is a must read!

But then we also got a lot of questions. Lets take a look at the more frequently asked questions this week:

I am a reseller how can I handle the warranty?

Basically there are five steps to follow:

  1. Get all the details about the product issue from your customer. Ask him the pictures if the product is physically damaged and how he tried to operate the item.
  2. Email us these details to Chinavasion support in the majority of the case we can solve the issue by email without having you to return the product. We will answer within one working day.
  3. If we need product back here in Chinavasion, we will allow you as the reseller the Return Merchandize Authorization (R.M.A). Please return the product to the address indicated on the RMA slip.
  4. You will send the return instructions to you customer and let him return the product to our warehouse directly or you will receive his product and return it yourself.
  5. We receive the product 3 weeks after we repair it we will contact you. We will ship the repair at the address you will have instructed. The shipping fee to send the repair will be covered by Chinavasion.

If the item is not repairable, we will offer credit on your Chinavasion account for further purchase.

If you would like to know more you can check out our knowledgebase article Warranty And Returns – Chinavasion Terms and Conditions. One important thing to remember is that we cannot offer your customers directly as our warranty agreement is with you our reseller and not your customer.

A review on the bottom of your product page is different to the information in your description. Which information should I believe?

Please disregard information in reviews at the bottom of the site if the information is not confirmed in our description. If you are unsure please ask our customer support at Chinavasion support.

You’ve often got the latest cool gadgets, what should I look out for in the near future?

You’ve seen USB docks, and you’ve seen media centers. But have you seen a USB dock that will turn your laptop into a media center?.


Product Review


Security Camera DVR Kit (4 Surveillance Camera + Recorder Set C) [CVNH-I41]

Security cameras and security systems don’t need to be such a pain to buy after all.

Why bother getting the cameras, the DVR and the cables separately when it all comes in one box.

In fact with the
Security Camera DVR Kit
you get everything you spent days and days looking for for less than half of the price.

  • Does the four cameras have audio?

    No. The camera itself does not have audio. But it is possible to connect external audio to 2 of the 4 cameras. The DVR unit has menu option that allows you to assign audio to 2 cameras when recording.

  • Do I have to turn night vision on manually?

    No. This camera has a light sensor that detects light levels. It switches to IR mode automatically.

  • Why can’t I view the control page from my FireFox browser?

    The control and video page can only be viewed under Internet Explorer with Active X enabled. Please switch to Internet Explorer and follow the manual to download the Active X component.

  • What is the System Auto Recovery feature?

    The System Auto Recovery feature means that after an electric power interruption, the system will automatically return to the state just before the interruption occurs, more importantly, it will resume the Internet connection so you can continue your remote video surveillance without having to setup the network again.

For a bigger list of questions visit the Chinavasion FAQ page or to ask your own question leave a comment to this blog (provided you don’t mind the whole world knowing about it).

We’ll answer them here and, if they’re good enough we may even re-publish them in a future Friday FAQ.

Author xlxmarketing 21.5.2010. | 19:59
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1 Comment

  1. terry p. June 4, 02:17

    can anything be done about shipping cost?

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