Friday FAQ’s, Better Discounts And Detailed Questions

It’s been a busy week at Chinavasion.

Michael Wong explored the intricacies of the Divex Codec/File Format in the blog Deciphering The DivX Codec / File Format – The Dummies Guide, Francisco Pupo begin_of_the_skype_highlighting     end_of_the_skype_highlighting explained how to get the best out of your camera in the blog: Product Photography 101: Basic Camera Settings Explained and we launched a brand new product which features music from some very exciting upcoming artists in the blog Speaker Amore Puts Great Free Music In Front Of Buyers.

So without further ado lets look at some of the more common questions we saw this week.

Will this ….. work with …. software/product?

While Chinavasion does have a very talented group of product writers and engineers and we usually go out of our way to try to get the answers you need the sad truth is that we sometimes can’t be of assistance.

The scope of the electronics industry is large and there are times when we can’t get the answers you need.

And as we are an international wholesaler and not a local retailer we often find it difficult to offer any support about the product’s recommended software, compatibility, set up, installation and correct usage… although we will answer as many questions as you can.

If you are thinking of distributing our products its always a good idea to buy samples as you will be able to answer questions faster and more comprehensively and you can use those answers to build up your relationships as well as improve your overall reputation online.

For more information get in contact with the Chinavasion Sales staff.

I see you have lower wholesale prices for items, I’m a dropshipper how do I get those discounts?

At Chinavasion we don’t only know how important the loyalty of dropshippers is we actively encourage it with our
Level-Up program. With the level up program everything you spend on products at Chinavasion goes on record and, then once you get to a certain level of spending you get better prices and a higher priority of service.

Think of it as frequent flier miles, just with stuff you actually want.

I want help using car diagnostic software but you don’t offer support any more, why not?

Just as we discussed in the blog Chinavasion Maximizes Car Diagnostic Cables Savings For Pros our technical support team has spent thousands of man hours assisting novices in the proper use of these car cables. After a full accounting of those man hours we realized that if we continued with this level of support we would need to increase the price 300% on favorites such as VAG-COM, ELM 327, and ECU Flashing Cables in order to keep up that high level of after salaes service to amatuer home car mechanics.

We didn’t think that was fair to you.

You’ve always got the latest gadgets. What products should I watch out for in the near future?

We’ve released a number of lasers over the last couple of months so it was only a matter of time before we launched a smoke machine.

Our range of IP security cameras is popular with resellers security specialists and end-users alike, but not as many as popular as the [CVLM-I33] So what type of questions do we get?

• What will happen if each IP camera uses of the same given or default IP
  
  Using the same IP on each camera will cause an IP conflict. Make sure you read the user manual carefully and thoroughly before installing the IP camera.
  
  If you are not an IT “savvy” individual then you should consult a IT technician to help you install this unit.

• Do I need a user name and password to access the admin controls once I visit the IP address of the security camera?
  
  Yes, located in the user manual are the default user name and password, once you have logged in to the admin controls, make sure you change the default user name and password to something that you can remember but difficult for someone else to guess.

• Does the Motion detection have an included sensitivity control?
  
  Yes It does, after you install the IP camera, log onto the admin panel and select the sensitivity option that best suits your needs. It is recommended that you test each sensitivity option as to best determine what it should be for your given need.

• What does IP stand for? Is this like a security camera?
  
  IP stands for Internet Protocol. This kind of camera can be used like a security surveillance or webcam, the choice is yours.

• My friend sent me a link to www.megaupload.com/****** where he says there is a better firmware/software for this camera. So how do I “flash” the firmware? Which version of firmware does this camera run?
  
  We do not recommend flashing the firmware and cannot give you links or advice on changing the specifications of the product. Yes, you can find updated firmware and/or upgraded software on the internet for this IP Camera, but we cannot provide support or assistance in doing product modifications.

For a bigger list of questions visit the Chinavasion FAQ page or to ask your own question leave a comment to this blog (provided you don’t mind the whole world knowing about it).

We’ll answer them here and, if they’re good enough we may even re-publish them in a future Friday FAQ.